Customer Service

Customer Service

Is a key area of focus for THE DUKE CLOTHING CO. From our head office and distribution centre in Nottingham, we ensure that delivery to our customers is fast and efficient and that all orders and customer queries are dealt with courteously and without delay.

With a dedicated internal sales team, as well as our Europe-wide network of sales representative, we seek to provide the very highest standards in customer support so all our retailers can maximise the sales opportunities that stocking DUKE products generates.

Our entire range of regular and king size clothing is normally available from stock or short order. In this way, we can ensure that our customers need not miss out on any sales opportunities, at any time

Refund Policy
Refunds are at the discretion of the management.
Our Philosophy

Is based on the belief that, the key to success is to clearly understand and effectively meet the needs of our customers. All our activities are directed towards achieving this goal and the focus of each section of our business is to operate in such a way to maximise the opportunities for growth that are available to all of our customers.

We firmly believe that developing mutually profitable partnerships with our customers is the best way to achieve long lasting growth for all and with an ever more challenging trading environment, the response must be to give our customers the right product when they need it.


Is an important ingredient in ensuring that we fully meet the demands and requirements of our customers. We welcome your views and opinions at any time whether it's about our products or an aspect of our service. Please feel free to contact us directly at DUKE - Tel: 00 44 115 977 0009 or email: [email protected]
or via your sales representative who will be pleased to visit at a time that is convenient to you.

Opening Times

At our online ordering system is open for purchasing 24 hours.

Our head office opening hours are Monday to Friday ( 10 AM to 6.00 PM )

Head office Postal address & Contact numbers

Duke House

Northern Court

Vernon Road


United Kingdom


Tel: 00 44 115 977 0009

Fax: 00 44 115 951 9001

Email:  [email protected]

Company Registration Details

Registration name:
Bassi Fashions Ltd.

Place of registration:
Nottingham, UK.

Registered number : 

Telephone number:
0044 115 977 0009

Email address:
[email protected]